Activating additional record types

General question about the package, problems, solutions
sjaskilka
Posts: 5
Joined: Tue Mar 10, 2015 10:37 am

Activating additional record types

Postby sjaskilka » Wed Apr 06, 2016 5:45 pm

Hello,
We've installed the Email notification package and it works great for DRs, which is our default record type. However, other record types don't seem to work at all even though:

1. In the Email_Notification_Rule "Record Type" drop-down all record types can be selected.
2. New Email_Notification_Rules created with other record types have "Active" checked.

When attempting to trigger a rule for other record types with a similar rule, it doesn't even create an en_email_message record, so I can't see an error. I suspect I missed something else, but what?

thanks,

Mark

Pavel
Posts: 281
Joined: Fri Dec 12, 2008 12:19 am

Re: Activating additional record types

Postby Pavel » Wed Apr 06, 2016 6:02 pm

Hi,

You need to apply package to a schema, and after that apply it to each record type that you would like to use for notification, if it was not selected at the time it was applied to the schema.
When this package is applied to specific record type, you should see "EN_Base" base action in the list of actions.

Thank you,
Pavel


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