Search found 282 matches

by Pavel
Mon Sep 16, 2013 11:39 am
Forum: ClearQuest Dynamic List Editor Q&A
Topic: Access levels not working as it should
Replies: 11
Views: 16996

Re: Access levels not working as it should

- No error message (the alternative "Dynamic List" is just not shown in the drop down menu) The dynamic list administrator cannot create new entities of the dynamic list (the super user can do it), but he or she can update existing entities by running the query, selecting desirable dynami...
by Pavel
Fri Sep 13, 2013 9:41 am
Forum: ClearQuest Dynamic List Editor Q&A
Topic: Access levels not working as it should
Replies: 11
Views: 16996

Re: Access levels not working as it should

I have just installed Dynamic List Editor in our ClearQuest application (ver. 7.1.2.1) and can't get the access levels working in the web client. According to the documentation a user with "Dynamic List Administrator" privileges schould be able to update Dynamic Lists. That doesn't work.....
by Pavel
Thu Aug 29, 2013 4:02 pm
Forum: Email Notification Package Q&A
Topic: Error setting the Queue delivery mode
Replies: 3
Views: 2635

Re: Error setting the Queue delivery mode

Is there any way to reduce service execution interval? Yes, you can add interval and offset parameters in the main section of the configuration file. https://cqadmin.org/wiki/Email_Notification_Service_Configuration by default, it runs every 5 minutes with 0 offset from the beginning of the hour <i...
by Pavel
Thu Aug 29, 2013 1:34 pm
Forum: Email Notification Package Q&A
Topic: Any issues with Email Notification Packaage and CQ 8.0.1?
Replies: 1
Views: 1623

Re: Any issues with Email Notification Packaage and CQ 8.0.1

Email Notification package 1.6 was tested successfully with 8.0.1.

Thank you,
Pavel
by Pavel
Thu Aug 29, 2013 12:23 pm
Forum: Email Notification Package Q&A
Topic: Error setting the Queue delivery mode
Replies: 3
Views: 2635

Re: Error setting the Queue delivery mode

Hi,

1. Is it the first attempt to start this service?
2. Do you have any useful information in the service log files? (<Installation directory>/logs)
3. Have you tried starting cqmail.bat from a command line?

Thank you,
Pavel
by Pavel
Fri Aug 23, 2013 11:48 am
Forum: Email Notification Package Q&A
Topic: Migrating CQ Schema from 2K3 to 2K8
Replies: 1
Views: 1599

Re: Migrating CQ Schema from 2K3 to 2K8

mick wrote:We are using the Email Notification Package within our CQ Schema hosted on a MS SQL 2K3 database and starting to plan the migration to MS SQL 2K8.

From Email Notification package perspective, there should be no issue.

Thank you,
Pavel
by Pavel
Fri Aug 09, 2013 2:48 pm
Forum: Email Notification Package Q&A
Topic: Slow Performance
Replies: 5
Views: 2906

Re: Slow Performance

when I get slow performance I'm getting this error: SMTP TRANSPORT ERROR: End data with <CR><LF>.<CR><LF> It might be related to the mail relay or connectivity issue between ClearQuest client and SMTP server. Switching delivery mode to "Queue" should eliminate clients' impact. Pavel
by Pavel
Sat Jul 27, 2013 11:15 am
Forum: Email Notification Package Q&A
Topic: Notification Conditions
Replies: 1
Views: 1628

Re: Notification Conditions

can I make a condition for all the states and field changes...something like $Actions || fields? Yes, you can. There is more than one way to do it. For example $Action eq 'Action_Name_1' || $Action eq 'Action_Name_2' || GetFieldOriginalValue('Field_1') ne $Field_1 || GetFieldOriginalValue('Field_2'...
by Pavel
Wed Jul 24, 2013 3:44 pm
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

Did you have any issue using $Action variable?
ranger_lp wrote:

Code: Select all

$state ne 'Submitted'
to the "Condition" field did the trick......

You can do it. The problem would be that if you modified record and updated fields while in the submitted state, email notification would not be generated.

Pavel
by Pavel
Wed Jul 24, 2013 12:40 pm
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

ranger_lp wrote:that didn't work either....

Could you check if you use correct statement in the function:

Code: Select all

...
if(scalar(@$values) > 0){
...


Pavel
by Pavel
Wed Jul 24, 2013 10:18 am
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

In other words, the subscriber_defect list has no one shown as selected but they all get emails. Unless you added a condition for the empty field in the notification rule, it would be default behavior of the function. The function can be modified to prevent it. my $emails = ''; my $values = $entity...
by Pavel
Wed Jul 24, 2013 9:51 am
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

ranger_lp wrote:We tested the code. It is returning all the users regardless of if they are selected or not.

Could you clarify what did you mean by "selected" users?
This function suppose to return users added to the reference list field.

Thank you,
Pavel
by Pavel
Tue Jul 23, 2013 8:28 pm
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

On a side note....if I need two rules (one for state changes and another for field changes), how would I prevent the field change rule on a new record? For instance, you could add $Action ne 'Submit' to the "Condition" field BTW...everything is now working....users are happy :) It is nice...
by Pavel
Tue Jul 23, 2013 10:52 am
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

Did you provide parameter to the function?
Could you export udb_property and EmailNotificationRules records and attach them to your message?

Thank you,
Pavel
by Pavel
Tue Jul 23, 2013 9:06 am
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

I created a test defect notification to send email on headline or severity notification change. Once I add a state to the rule, it doesn't work. Did you mean that you added Action to the Email Notification Rule? Adding Action to the rule means that you applied one more restriction: the rule conditi...
by Pavel
Tue Jul 23, 2013 7:01 am
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

getting this error now: Fields in notification rule were not updated - next rule If I have got it right, you are capturing debug output using dbwin32 utility. This is not an error. This message means that created notification rule suppose to be triggered by field(s) change, but these fields were no...
by Pavel
Mon Jul 22, 2013 10:19 pm
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

Was it an error message thrown or one of the errors recorded on the correspondent en_email_message entity?

Pavel
by Pavel
Mon Jul 22, 2013 9:20 pm
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

getting this error now: Fields in notification rule were not updated - next rule Could you clarify, when did you receive this error, please? Did you execute some action on the target record type? Was it a message thrown or errors recorded on the correspondent en_email_message entity? Thank you, Pavel
by Pavel
Mon Jul 22, 2013 3:09 pm
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

Does that mean adding a Reference List field based on users or adding a multiline string field? I tried the first and got the form to work, but when I tried to add $subscribe_defect.email to the notification rule, I got a validation error. You cannot use reference list in the same way as you would ...
by Pavel
Sun Jul 21, 2013 12:52 pm
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

How would I implement this for users other than "Me"? I would like users to add any user to subscribe to a particular defect and select that on the submit form and the base form. Yes, ClearQuest administrator can add/remove users to/from the list using "Update" action. BTW, this...
by Pavel
Sun Jul 21, 2013 7:04 am
Forum: Email Notification Package Q&A
Topic: Can I setup Specail interest like Email Plus?
Replies: 29
Views: 9314

Re: Can I setup Specail interest like Email Plus?

ranger_lp wrote:This sounds like the Email Plus Special Interest functionality. Can I do this with your package?

You can add this functionality by applying optional Email Subscription package (it is a part of the distribution).
https://cqadmin.org/wiki/ClearQuest_Email_Subscription

Pavel
by Pavel
Thu Jul 18, 2013 9:19 pm
Forum: Email Notification Package Q&A
Topic: Bug with CQ8.0.0 and submitter.email
Replies: 2
Views: 2061

Re: Bug with CQ8.0.0 and submitter.email

Hi,

If you review correspondent en_email_message record, "Message" tab, do you see valid SMTP email address in the recipient field?
Could you try to send email to this address using regular mail client?

Pavel
by Pavel
Thu Jul 18, 2013 5:34 pm
Forum: Email Notification Package Q&A
Topic: Slow Performance
Replies: 5
Views: 2906

Re: Slow Performance

I been using this Package for 6 months and now I'm staring to get slow performance in the web client, Some times works perfect but sometimes I have to wait for 10 minutes for submit a new defect or promote to another state, so, sometimes I have to disable the e mail notifications and it go pretty f...
by Pavel
Thu May 02, 2013 9:23 am
Forum: Email Notification Package Q&A
Topic: TimedNotification: send 1 email for multiple records?
Replies: 1
Views: 1817

Re: TimedNotification: send 1 email for multiple records?

Timed notification script works based on Email Notification Rules that you configured. If you created a rule that would generate such kind of email then it can be used for timed notification. One of the possible option would be to have "scheduled reports" record type and create email notif...
by Pavel
Thu Apr 11, 2013 7:48 pm
Forum: Email Notification Package Q&A
Topic: SQL statements in Condition not working
Replies: 2
Views: 2118

Re: SQL statements in Condition not working

The SQL query you used is not a condition. A condition is an expression that results in a logical value "true" or "false" (1 or 0 in Perl). If you would like to restrict record set for the timed notification, you can use either a ClearQuest query saved in the workspace, or a quer...

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